I made a post last week mentioning the Cabestan v2009 keynote in Paris.
During this keynote I made a presentation of tips and strategies to manage your clients' life cycle from the moment they enter your DB onwards.
This presentation I made, I've translated to English. It is now available in the download section of Email-Ethics.
I thought it might be helpful, if it raises any question, please feel free to contact me or any of our local offices.
The contact information is available on the Safig Cabestan website.
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